Çatdırılma

Please leave a message in 'special delivery instructions' at the Checkout (page 2) if you have a request for what to do with your parcel if you're out. For example 'leave with neighbour at 77'.

Please be aware that if you ask for your parcel to be left in an unsecure location (not signed for) then you would be responsible if that parcel was not received.

If you're out when we try to deliver then our courier will try to leave your parcel with a neighbour. Please specify in 'special delivery instructions' if you don't want us to do this.

If we're unable to deliver your item (to yourself or a neighbour) then it'll be:
(a) returned to your local Royal Mail sorting office for you to collect (Economy delivery service) or
(b) returned to your nearest DHL depot, and delivery will normally be attempted again the following working day (Next day delivery services). If unsuccessful again, then your parcel will be returned to your nearest DHL depot.

In all cases of failed delivery, a card should be put through your letterbox to explain what's happened to your parcel.

Your parcel won't be left in an unsecure location unless you specifically request it.